Firstly, congratulations. With your help, Refrigerant Reclaim Australia (RRA) has destroyed more than 6,500 tonnes of refrigerant resulting in the preservation of more than 10 million tonnes of stratospheric ozone, and the prevention of the emission of more than 10 million tonnes of carbon dioxide equivalent. Together we can still do better.
Various studies have identified that more than half the refrigerant installed in Australia is in split air conditioning systems. For us to collect this refrigerant at end-of-life and further reduce environmental harm, we need information.
No-one knows how much refrigerant remains in the systems at end-of-life, or the system leak rates, or the life of systems, or even how many new systems are sold to replace existing ones. And that statement is true for everywhere around the globe.
To answer these fundamental questions, we really need your help.
RRA has created a project that seeks to gather data on split systems and the refrigerant in them. To assist, we have created a simple App that makes it easy for technicians to enter the information about the systems they are replacing, or uninstalling. Not only is this research important, it is the first of its kind anywhere in the world.
The App is easy to use and can be downloaded from the Apple App Store here: , or from the Google Store here . If the App doesn’t come up immediately just search for the Refrigerant Recovery Research App.
As a not-for-profit organisation, the success of this project is reliant on your goodwill and a few minutes of your time.
So please help us manage refrigerant emissions and further protect the environment. Just to make it a bit interesting you will also go in the draw to win great prizes. There’s 4 two hundred dollar vouchers from either JB Hi-fi, Bunnings Warehouse, BCF and Caltex to be won each week, AND 2 five thousand dollar grand prizes as well.
The Australian refrigeration and air conditioning industry is the equal of any in the world when it comes to recovering and safely disposing of ozone depleting and synthetic greenhouse gas refrigerants. This project is an opportunity to lead the globe in better understanding split systems, their life cycle, and residual charges.
Thanks in advance. We really appreciate your help.
Dont want to download the Refrigerant Recovery Research App? You can also give us your feedback using this downloadable questionnaire
Terms and Conditions
“REFRIGERANT RECOVERY RESEARCH APP PROJECT” PROMOTION
TERMS AND CONDITIONS
- Information on how to enter and the prizes form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions. All times in these Terms and Conditions are expressed in AEDST or AEST as applicable in NSW.
- The Promoter is Refrigerant Reclaim Australia Limited (ABN 75 061 197 206) of, Unit 1, Level 1, 4 Lonsdale Street, Braddon, ACT, telephone (02) 6230 5244 (“Promoter”).
- Entry is only open to Australian residents who are employed as an air-conditioner installer/technician. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
- Promotion commences at 12:00am on 15/01/2018 and final entries close at 11:59pm on 01/05/2018 (“Promotional Period”).
- To enter, eligible individuals must undertake the following steps during the Promotional Period:
- Download the Refrigerant Recovery Research App (the “App”) to their mobile device (available for free via Google Play and the App Store) and register an account. Apple Inc. is not a participant in or sponsor of this promotion; and then
- When completing a Split Air-Conditioner Unit (“Unit”) de-installation or installation, enter the details regarding the Unit they are de-installing or installing. Details required include full name, valid email address, contact phone number, refrigerant handling license number and a secure password (created at the time of creating their account).
- For every Unit entered into the App, the entrant will be awarded one (1) entry into the relevant weekly draw (as detailed below) and the major draw. For clarity, the entry into the major draw will be awarded to the air conditioner installer/technician that completes the installation/de-installation and submits the entry in accordance with clause 5 above, regardless of whether or not the air conditioner installer/technician is employed by a business . Each Unit can only be entered once.
- The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age, place of residence and place/industry of employment) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
- Incomplete or indecipherable entries will be deemed invalid.
- Multiple entries permitted, subject to the following: (a) only one (1) entry is permitted per Unit de-installed or installed and entered into the App in accordance with the instructions outlined in Clause 5; (b) each entry must be submitted separately and in accordance with entry requirements; (c) only one Unit per entry is permitted; and (d) unrecognised Units will be deemed invalid.
- If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
- There will be one (1) draw conducted from valid entries received during each week, for a total of sixteen (16) draws (each a “Weekly Draw). Entries open for each Weekly Draw at 12:00am each Wednesday and close at 11:59pm the following Tuesday between 15/01/2018 and 01/05/2018 inclusive. Each Weekly Draw will take place at Refrigerant Reclaim Australia Limited, Unit 1, Level 1, 4 Lonsdale Street, Braddon, ACT 2612 at 5:00pm on the Wednesday after entries close for each Weekly Draw with the first Weekly Draw taking place on Wednesday 17/01/2018 and the last Weekly Draw taking place on Wednesday 02/05/2018. For clarity no draws will take place on weekends or public holidays in ACT, therefore Weekly Draw 15 will take place on Thursday 26/04/2018. Entries in each Weekly Draw will NOT be entered into any subsequent Weekly Draws, however, all entries (including the Weekly Draw winners) will be entered into the relevant Major Draw (as detailed below.
- The first four (4) valid entries drawn in each Weekly Draw will each win a $200 voucher of their choice from the following voucher options: JB HiFi, Bunning’s, BCF or Caltex.
- There will be two (2) major draws conducted for this promotion (each a “Major Draw”). Entries open and close for each Major Draw on the dates and times outlined in the table below. Major Draws will take place at 5:00pm at Refrigerant Reclaim Australia Limited, Unit 1, Level 1, 4 Lonsdale Street, Braddon, ACT 2612 on the dates outlined in the table below.
12:00am on 15/01/2018
11:59pm on 06/03/2018
5:00pm on 07/03/2018
5:00pm on 02/05/2018
- The first valid entry drawn in each Major Draw will each win $5,000 awarded in the form of a cheque.
- In all instances, the Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. Winners will be notified in writing within the App within two (2) business days of the relevant draw. Weekly Draw and Major Draw winners will be published in the App on the same date as the relevant draw.
- The Promoter’s decision is final and no correspondence will be entered into.
- Any ancillary costs associated with redeeming the voucher are not included. Any unused balance of the voucher will not be awarded as cash. Redemption of the voucher is subject to any terms and conditions of the issuer including those specified on the voucher.
- Prizes will be awarded to the air conditioner installer/technician named on the winning entries.
- Subject to the unclaimed prize draw clause, if for any reason a winner does not take or redeem prize by the time stipulated by the Promoter, then the prize will be forfeited.
- If any prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
- Total prize pool value is to $22,800. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
- A draw for any unclaimed prizes may take place on 02/08/2018 at the same time and place as the original draws, subject to any directions from a regulatory authority. Winners (if any) will be notified in writing via the App and their names will be published in the App on 09/08/2018.
- Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
- If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
- Any cost associated with accessing the App is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
- Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
- Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.
- As a condition of accepting a major prize, the winners must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
NSW Permit No. LTPS/18/20945. ACT Permit No. TP17/02679. SA Permit No. T17/2487
This policy describes Refrigerant Reclaim Australia Limited (ABN 75 061 197 206) (RRA)’s approach to how RRA will use, manage and protect personal information in accordance with the Australian Privacy Principles and all relevant privacy legislation protecting the rights of individuals.
This policy applies to all personal information held or controlled by RRA.
Compliance Register Risk management – Compliance Plan 2010.DOC
Privacy Act 1988 (amended 2014)
Australian Privacy Principles
Personal information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (section 6). It includes all personal information regardless of its source.
Personal information relates to a natural living person. A natural person is a human being rather than, for example, a company, which may in some circumstances, be recognised as a legal ‘person’ under the law.
Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.
Overview of personal information collected by RRA
For the most part, personal information collected by RRA falls under two categories:
• information concerning staff and directors, as required in the normal course of human resource management; and
• information concerning importers, wholesalers, service providers and people with whom RRA has dealings (typically contact details for individuals and, in some instances, bank account details for electronic payments).
Australian Privacy Principle 1 — Open and transparent management of personal information
Australian Privacy Principle 2 — Anonymity
Wherever it is lawful and practicable, individuals will have the option of not identifying themselves when entering transactions with RRA.
Australian Privacy Principle 3 – Collection
RRA will only collect personal information by lawful or fair means, such as when an individual knowingly provides that information to RRA, and will not collect personal information for inclusion in a record or in a generally available publication unless the information is collected for a lawful purpose that is reasonably necessary for, or directly related to, the function of RRA.
RRA will not collect sensitive information except with consent from the individual or in circumstances permitted by the APPs.
Australian Privacy Principle 4 — Dealing with unsolicited personal information
If RRA receives personal information that it did not solicit, it will, within a reasonable period after receiving the information, determine whether or not it could have lawfully collected the information under Principle 3 and if it could not, then it will, as soon as practicable but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.
Australian Privacy Principle 5 — Notification of the collection of personal information
At the time RRA collects personal information (or as soon as practicable thereafter), RRA will take steps as are reasonable in the circumstances to notify the individual of the matters set out in this policy or otherwise ensure they are aware of such matters.
Australian Privacy Principle 6 — Use and disclosure
When in possession or control of a record that contains personal information, RRA will only use and disclose the information for the purpose for which the information was collected.
When in possession or control of a record that contains personal information that was obtained for a particular purpose, RRA will not use or disclose the information for any other purpose unless:
• the individual concerned has consented;
• RRA believes on reasonable grounds that use of the information for that other purpose is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;
• use of the information for that other purpose is required by law;
• use of the information for that other purpose is reasonably necessary for enforcement of the law, or for the protection of public revenue (if this right is exercised, RRA will include in the record containing that information a note of that use); or
• the purpose for which the information is used is directly related to the purpose for which the information was obtained and the individual would reasonable expect the organisation to use or disclose the information for the secondary purpose.
Australian Privacy Principle 7 — Direct marketing
RRA may use or disclose personal information for the purposes of direct marketing, including via electronic communications and telephone. By providing personal information directly to RRA, individuals consent to this. RRA will provide a simple means by which an individual can request not to receive direct marketing.
Australian Privacy Principle 8 — Cross-border disclosure of personal information
RRA will only transfer personal information about an individual to someone (other than RRA or the individual) who is in a foreign country if that person agrees to treat the information in compliance with the Australian Privacy Principles.
Australian Privacy Principle 9 — Adoption, use or disclosure of government related identifiers
RRA will not adopt as its own identifier of an individual, a government related identifier of the individual.
Australian Privacy Principle 10 — Quality of personal information
When RRA has possession or control of a record that contains personal information, it will not use that information without taking steps as a reasonable in the circumstances to ensure the information is accurate, up to date and complete.
Australian Privacy Principle 11 — Data security
When RRA has possession or control of a record that contains personal information, it will take reasonable steps in the circumstances to ensure the following:
• The record is protected by security safeguards against loss; against unauthorised access, use, modification or disclosure; and against other misuse.
• It will destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under Principle 3.
Australian Privacy Principle 12 — Access
If RRA holds personal information about an individual, it will provide the individual with access to the information on request by the individual, except to the extent of exceptions detailed in the APPs. RRA will provide reasons for denial of access to personal information.
Australian Privacy Principle 13 — Correction
If RRA holds personal information about an individual and the individual requests that the information be corrected, RRA will take reasonable steps to correct the information so that it is accurate, complete and uptodate.
RRA will provide reasons for any refusal to correct personal information.
To request access to or correction of personal information, or to make a complaint regarding the same, please contact RRA at email@example.com. All request will be actioned within a reasonable timeframe and as soon as practicable.