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Refrigerant Recovery Survey


Firstly, congratulations. With your help, Refrigerant Reclaim Australia (RRA) has destroyed more than 6,500 tonnes of refrigerant resulting in the preservation of more than 10 million tonnes of stratospheric ozone, and the prevention of the emission of more than 10 million tonnes of carbon dioxide equivalent. Together we can still do better.

Various studies have identified that more than half the refrigerant installed in Australia is in split air conditioning systems. For us to collect this refrigerant at end-of-life and further reduce environmental harm, we need information.

No-one knows how much refrigerant remains in the systems at end-of-life, or the system leak rates, or the life of systems, or even how many new systems are sold to replace existing ones. And that statement is true for everywhere around the globe.

To answer these fundamental questions, we really need your help.

RRA has created a project that seeks to gather data on split systems and the refrigerant in them. To assist, we have created a simple App that makes it easy for technicians to enter the information about the systems they are replacing, or uninstalling. Not only is this research important, it is the first of its kind anywhere in the world. 

The App is easy to use and can be downloaded from the Apple App Store, or from the Google Store.

As a not-for-profit organisation, the success of this project is reliant on your goodwill and a few minutes of your time.

So please help us manage refrigerant emissions and further protect the environment.

Thanks in advance. We really appreciate your help.

Michael Bennett

Download the Brochure here


Privacy Policy


This policy describes Refrigerant Reclaim Australia Limited (ABN 75 061 197 206) (RRA)’s approach to how RRA will use, manage and protect personal information in accordance with the Australian Privacy Principles and all relevant privacy legislation protecting the rights of individuals.

  1. SCOPE

This policy applies to all personal information held or controlled by RRA.

  1.       RISK

Compliance Register Risk management – Compliance Plan 2010.DOC




Privacy Act 1988 (amended 2014)

Australian Privacy Principles




Personal information

Personal information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (section 6). It includes all personal information regardless of its source.
Personal information relates to a natural living person. A natural person is a human being rather than, for example, a company, which may in some circumstances, be recognised as a legal ‘person’ under the law.

Sensitive information

Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.


RRA manages private information in accordance with the Privacy Act 1988 (Refer A). In particular, the Corporation’s privacy policy implements the thirteen Australian Privacy Principles (APPs) (Refer B) set out in the Privacy Act, which specify how organisations should collect, use, keep, secure and disclose personal information. The principles also give individuals a right to know what information an organisation holds about them and a right to correct that information if it is wrong, and how to make a complaint in the event of a breach.

Overview of personal information collected by RRA

For the most part, personal information collected by RRA falls under two categories:

• information concerning staff and directors, as required in the normal course of human resource management; and

• information concerning importers, wholesalers, service providers and people with whom RRA has dealings (typically contact details for individuals and, in some instances, bank account details for electronic payments).

Australian Privacy Principle 1 — Open and transparent management of personal information

RRA will take such steps as are reasonable in the circumstances to implement practices, procedures and systems relating to RRA’ functions or activities that will ensure its compliance with the APPs and will enable RRA to deal with inquiries or complaints from individuals about RRA’s compliance with the APPs. In this respect, RRA will maintain this privacy policy and keep it up to date. Copies are available free of charge upon request.

Australian Privacy Principle 2 — Anonymity

Wherever it is lawful and practicable, individuals will have the option of not identifying themselves when entering transactions with RRA.

Australian Privacy Principle 3 – Collection

RRA will only collect personal information by lawful or fair means, such as when an individual knowingly provides that information to RRA, and will not collect personal information for inclusion in a record or in a generally available publication unless the information is collected for a lawful purpose that is reasonably necessary for, or directly related to, the function of RRA.

RRA will not collect sensitive information except with consent from the individual or in circumstances permitted by the APPs.

Australian Privacy Principle 4 — Dealing with unsolicited personal information

If RRA receives personal information that it did not solicit, it will, within a reasonable period after receiving the information, determine whether or not it could have lawfully collected the information under Principle 3 and if it could not, then it will, as soon as practicable but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.

Australian Privacy Principle 5 — Notification of the collection of personal information

At the time RRA collects personal information (or as soon as practicable thereafter), RRA will take steps as are reasonable in the circumstances to notify the individual of the matters set out in this policy or otherwise ensure they are aware of such matters.

Australian Privacy Principle 6 Use and disclosure

When in possession or control of a record that contains personal information, RRA will only use and disclose the information for the purpose for which the information was collected.

When in possession or control of a record that contains personal information that was obtained for a particular purpose, RRA will not use or disclose the information for any other purpose unless:

• the individual concerned has consented;

• RRA believes on reasonable grounds that use of the information for that other purpose is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;

• use of the information for that other purpose is required by law;

• use of the information for that other purpose is reasonably necessary for enforcement of the law, or for the protection of public revenue (if this right is exercised, RRA will include in the record containing that information a note of that use); or

• the purpose for which the information is used is directly related to the purpose for which the information was obtained and the individual would reasonable expect the organisation to use or disclose the information for the secondary purpose.

Australian Privacy Principle 7 — Direct marketing

RRA may use or disclose personal information for the purposes of direct marketing, including via electronic communications and telephone. By providing personal information directly to RRA, individuals consent to this. RRA will provide a simple means by which an individual can request not to receive direct marketing. 

Australian Privacy Principle 8 — Cross-border disclosure of personal information

RRA will only transfer personal information about an individual to someone (other than RRA or the individual) who is in a foreign country if that person agrees to treat the information in compliance with the Australian Privacy Principles.

Australian Privacy Principle 9 — Adoption, use or disclosure of government related identifiers

RRA will not adopt as its own identifier of an individual, a government related identifier of the individual.

Australian Privacy Principle 10 — Quality of personal information

When RRA has possession or control of a record that contains personal information, it will not use that information without taking steps as a reasonable in the circumstances to ensure the information is accurate, up to date and complete.

Australian Privacy Principle 11 Data security

When RRA has possession or control of a record that contains personal information, it will take reasonable steps in the circumstances to ensure the following:

• The record is protected by security safeguards against loss; against unauthorised access, use, modification or disclosure; and against other misuse.

• It will destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under Principle 3.

Australian Privacy Principle 12 — Access

If RRA holds personal information about an individual, it will provide the individual with access to the information on request by the individual, except to the extent of exceptions detailed in the APPs. RRA will provide reasons for denial of access to personal information.

Australian Privacy Principle 13 — Correction

If RRA holds personal information about an individual and the individual requests that the information be corrected, RRA will take reasonable steps to correct the information so that it is accurate, complete and uptodate.

RRA will provide reasons for any refusal to correct personal information.

Contact RRA

To request access to or correction of personal information, or to make a complaint regarding the same, please contact RRA at All request will be actioned within a reasonable timeframe and as soon as practicable.